request stll pending

[Antoine]

Hello, 

on 5.5 version, we have a strange behviour

We submited an ARS for creating an account on a Rest connector. the Request contains several dynamic attributs and 1 entitllement

afterwards,

We can make a request to change the value of a the entitlement to this newly created 

we can make a request to change the value of  a dynamic attribut to this newly created account , 

the da are well visibles in the request ( screen_for_modify_account)

but if we change the dynamic attributs and the entitlement, we are facing an issue

2 requests are well created . A Grant Access and a Modify account 

The dynamic attribut are not visible in the modify account request as you can see in the screenshot

screen_update_account. 

If we accept the request , the status remains in "Approval Pending"

Our  workflow is configured to create tasks after all approval request are complete  https://forums.saviynt.com/t5/saviynt-knowledge-base/how-to-configure-all-approval-workflow-to-creat...

The create account request works properly with our custom workflow.

I can't find anything in the logfile about that error

[CR]

Are you saving DA in any CP? yes ? exiting account CP value size check it ? share exiting account details DA and Ent

[Antoine]

yes all da are store in a cp.

The values are not exceed 15 characters .

I found out that when we make a request for updatinga da and only a da , The da is in green as you  see in the can see in the request_updateaccount.png and the history_request_updateAccount.png 

on the other hand, when we make a request for updating a da and the entitlementt, the da doesn't apperas in green as you can see in the history_request_modify_account.png

May be It can't see there is a change n a da .and the detail is not loaded in the request approval (request_modifyaccount)

We are using the 5.5 SP3 version

[CR]

can you share da share ss

[Antoine]

Hello

Here are the DAs ans the SS (screenshot)

[rushikeshvartak]

Share output of below query 

select raa.* from request_access ra,request_access_attrs raa ,ars_Requests ar where ar.requestkey=ra.requestkey and ra.REQUEST_ACCESSKEY=raa.REQUEST_ACCESS_KEY and SUBSTR(JBPMPROCESSINSTANCEID, INSTR(JBPMPROCESSINSTANCEID, '.') + 1, LENGTH(JBPMPROCESSINSTANCEID)) ='11'

[Antoine]

Hello,

The request_access_attrs is not in my list of tables. I joined a screenshot

I got "command denied" error . Is it related to my 5.5 version ?

[rushikeshvartak]

Create test analytics report and share results

[Antoine · Accepted solution]

Hello,

it is fixeb by changing the workflow and send the flow to the manager directly instead of testing if the entitlement is not nulll

The manager receive a create account and an add access but I works fine