Request Rejected but Request Status is Complete

[varunpuri]

Hi,

1. We opened a request for Account modification in Saviynt and in this request we added an entitlement to the existing set of entitlements and submitted the request.  At this point, submitted request's status was In Progress.

2. We then logged in as an approver and Rejected the request. The status of this Rejected Access request then got updated to Complete. Shouldn't the status be Rejected ?

Best Regards,
Varun

[rushikeshvartak]

This is expected behavior .

refer https://docs.saviyntcloud.com/bundle/Appendix-v55x-v23x/page/Content/Understanding-the-Status-of-Req...

https://docs.saviyntcloud.com/bundle/Appendix-v24x/page/Content/ars-chg-req-status-across-usr-exp.ht...

[PremMahadikar]

Hi @varunpuri ,

From 23.12v onwards, this is the behaviour.

@rushikeshvartak , correct document link - https://docs.saviyntcloud.com/bundle/Appendix-v24x/page/Content/ars-chg-req-status-across-usr-exp.ht...