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Remove filter in Request form while selecting entitlements

AtrayeeDutta07
New Contributor II
New Contributor II

Hi Team,

For ARS req form,

 we have this in Ent Type config:

AtrayeeDutta07_0-1723546891032.png

ev.status=1 and ev.customproperty2 = '${Department}'   where Department is a dynamic attribute in the form.

after choosing dept from drop down from form when we are adding entitlement(role), when are again getting the department field, that can be ambiguous.

AtrayeeDutta07_1-1723547076337.png

Can anyone please let us know if there is a possibility to remove this filter -> Department from the role selection page. 

Or any suggestion how on how we can handle this? we don't want user to again select dept in the role selection page.

Regards,

Atrayee

 

2 REPLIES 2

NM
Honored Contributor III
Honored Contributor III

Hi @AtrayeeDutta07 , it will again show as filter for role and entitlement works in a different query..

Plus it gives user an option to select on the role screen.


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rushikeshvartak
All-Star
All-Star
  • You can’t remove filter from popup screen
  • workaround is use NEO request form

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.