Hi,
I have created a very simple workflow which has an email template attached in rejection block. The Rejection email is sent out when the request is made for account+entitlement. But it is not being sent when only account is requested.
For testing purpose I have hardcoded my email id in TO of email template and in body also have hardcoded it to just sent out hello. Not using any binding variables.
There is not error in logs as well. Attaching the workflow snapshot.
