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Password email is not triggering for new joiners

Vidhya
New Contributor III
New Contributor III

When AD account is created we are triggered two emails . 

1. New user login email

2. New user password email

New user login email will be triggered when AD account is created. But we are unable to trigger the password email.

The password email is:

"Dear ${manager.firstname},<div><br><\u002fdiv><div>${user.displayname} has joined your team starting on ${user.startdate.format(\"dd-MMM-yyyy\")}. Please see the system password for ${user.firstname} to login for the first time to the council network.<\u002fdiv><div><br><\u002fdiv><div>User Password: ${randompassword}<\u002fdiv><div><br><\u002fdiv><div>Please note that the password is case-sensitive, and ${user.firstname} will be required to change the password on first login. Please share the password with ${user.firstname} in a secure manner.<\u002fdiv><div><br><\u002fdiv><div>Thank you<\u002fdiv><div>IAM Team<br><br>Disclaimer: This is a system generated email. Please do not reply to this email. For any queries, please reach out to the IT Service Desk.<br><\u002fdiv>"

We also tried giving ${task?.password} and ${account_password} but it doesnt work. 

And we also configured this template in endpoint

Vidhya_0-1686456792075.png

Not sure what I'm missing here. Can anyone please help.

 

7 REPLIES 7

shivmano
Regular Contributor III
Regular Contributor III

${account_password} should work. How are you setting the new password for the user while creating AD account? do you have the SETRANDOMPASSWORD set to 'TRUE' with the password complexity matching that of AD? 

Vidhya
New Contributor III
New Contributor III

Yes We set SETRANDOMPASSWORD to true

naveenss
All-Star
All-Star

Can you please confirm if you have setup any password policy for AD so that the random password gets generated during the account creation? Also, is there any error that you see in the logs?

Regards,
Naveen Sakleshpur
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.

Vidhya
New Contributor III
New Contributor III

Couldn't find any errors in logs

Vidhya
New Contributor III
New Contributor III

Could you please tell me where to configure password emails

Password policies can be created under ADMIN -> Identity Repository > Password Policies. Refer to the below documentation

https://docs.saviyntcloud.com/bundle/EIC-Admin-v2022x/page/Content/Chapter02-Identity-Repository/Cre...

Regards,
Naveen Sakleshpur
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.

Vidhya
New Contributor III
New Contributor III

Thank you for your reply!

We configured password policies in connection