I have a requirement to design a custom workflow as below.
Requirement: If user raises a request only for new account then it should go to one approver group for approval. If user raises a request for both new account along entitlement /access then it should go to another approvers group for approval.
Please help me how to design this workflow.
To segregate the account and entitlement flows in the same workflow, use an if else condition like :
Sample Workflow Node
and branch out the appropriate flows for your account and entitlement.
entitlement!=null then entitlement requested