Need binding variable to send notification to first level approver when second level approver reject

[ssaundatti]

Hi , Is there any binding variable to send notification to first level approver when second level approver rejects the request.

1. First Level approver is Line Manager

2. Secon level approver is group of people based on sav role.

Requirement : When second level approver rejects the request, notification should be sent to first level approver(To: or CC: field in email templet attached below)

User Management -> create user request (using form)

Please find workflow

below variable not working - ${approvedBy.email},${manager.email

[rushikeshvartak]

• No you can’t send notifications to level 1 approver
• please submit idea ticket for same
• For any desired improvements or enhancements to this process, Saviynt encourages you to submit your proposal through Saviynt's Ideas Portal at https://ideas.saviynt.com/ideas/
  
  Your valuable input is crucial to shaping the evolution of Saviynt systems.
  
  Please notify us once the idea ticket has been created.

[NM]

Hi @ssaundatti , is the first level approver always the manager ? And first level is requestor manager right? try this requestor?.manager?.email or if you are storing users manager email in customproperty you can try that as well.

[ssaundatti]

@NM No, first level approver is selected manually on create userform.

[rushikeshvartak]

Please validate supported variables.

Purpose :

To get what variables are present to use in the email template.

Email Template steps :

keep Advanced HTML CSS flag is checked

Keep your email Address in TO

TO /CC/BCC & Subject - Don't use any dynamic variables

Add only below code in Email Body
${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

Output : using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it: