Muliple ARS requests initiated for enabling user account for same user at same time in Saviynt

[sukoor]

Hi Team,

When a Manager initiates a ARS request for enabling App account ,two or more requests get initiated at the same time/1 sec difference for same user.This is happening Dev environments.

Please find the references below , Multiple requests getting initiated for same user at same time as shown in below screen shots.

Attached workflow and Reference Screen shots for the ARS request in Attachments.

Please check and let us know what is the issues.

Ref1

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[pruthvi_t]

Hi @sukoor ,

Greetings.

Is the issue of multiple requests faced for only enable account type of request?? Did you try to use a simple one level workflow/auto approve workflow and test it if you're still getting multiple requests?

If you haven't done so, please try it and let us know on your findings.

Thanks,

[rushikeshvartak]

This seems product defect. are you clicking multiple times ?

[sukoor]

Hi Pruthvi,

Yes we are facing in Enable and disable request account type of requests as well. 

I tried testing with simple one level and auto approve workflow as well and faced same issue.

Thanks

Abdul

[sukoor]

HI Rushi,

No I am not  clicking the request multiple times.

Multiple requests are generated with single click only.

Thanks

Abdul

[naveenss]

Hi @sukoor is the behavior consistent on the classic UI as well? Can you please test this once?

[sukoor]

Hi Naveen,

We are in EIC 23.6 version, could you please let me know how can i test in Classic UI .

Thanks

Abdul

[naveenss]

Hi @sukoor  go to endpoints > application experience. select "Classic UI" from the dropdown. Run the sync job and you should now be able to see the classic UI for your specific app. 

[sukoor]

Hi Naveen,

I have changed to Calssic UI and raised the request but again same issue 2 requests raised for same user for Enable account.

Thanks

Abdul

[naveenss]

@sukoor  Thanks for checking. looks to be a defect. Please open Freshdesk ticket for further investigation by the Saviynt team.  ALso one last check, does the user have two accounts for the same endpoint?

[sukoor]

Hi Naveen,

Thanks for guidance, no user does not haves two accounts for same endpoint.

Regards

Abdul