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Job Control Panel not working as expected

Rho
New Contributor III
New Contributor III

‎09/05/2023 01:13 AM

Hi,

We're in the process of setting up our partner instance  service, up until yesterday  everything worked as expected.

As of this morning

1. The job control Panel has this kind of display - the blue dots appear to be rotating

Rho_0-1693900786621.png

2. The 'Run, edit' button on the jobs available is not responsive.

Rho_1-1693901022348.png

There seems to be no record in the debug logs.

Has anyone encountered this situation and how did you solve it? We're not looking update the labels just yet, The application has been re-started as well but still no change.

Thank you for your ideas on this

 

 

 

 

 

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10 REPLIES 10

pmahalle
All-Star
All-Star

‎09/05/2023 01:20 AM

Hi @Rho ,

Better raise FD ticket and check with Saviynt team.


Pandharinath Mahalle(Paddy)
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dgandhi
All-Star
All-Star

‎09/05/2023 07:46 AM

You seem to be have logged in with ROLE_UIADMIN Sav role? Is the behavior same when you login with user having just ROLE_ADMIN Sav Role?

 

 

Thanks,
Devang Gandhi
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DixshantValecha
Saviynt Employee
Saviynt Employee

‎09/06/2023 03:32 AM - edited ‎09/06/2023 03:33 AM

Hi @Rho,

Is this working with sav Role -ROLE_ADMIN?

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Rho
New Contributor III
New Contributor III

‎09/08/2023 05:12 AM

We involved the saviynt team and it was resolved.

@DixshantValecha  its working well with the sav role -ROLE_ADMIN.

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DixshantValecha
Saviynt Employee
Saviynt Employee
In response to Rho

‎09/08/2023 06:38 AM

Thanks for the update @Rho 

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GauravJain
Regular Contributor
Regular Contributor
In response to Rho

‎10/05/2023 02:25 AM

Hi @Rho @DixshantValecha @dgandhi  whats was the resolution? just removing UIADMIN sav role from user fixed it or anything else was done by support team?

I am facing the same issue when i am a member of both ROLE_ADMIN and UIADMIN sav role but if i remove UIADMIN sav role then issue gets resolved. So wanted to be sure if i still need to report it to support team for any other fix at their end? Why UIADMIN sav role creates this kind of issue?

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Rho
New Contributor III
New Contributor III

‎10/05/2023 04:46 AM

Hi @GauravJain the resolution was just removing the UIADMIN sav role and that's it. No other fix was done. Coz with the UIADMIN role it gives you the full permission to enhance(Update)the labels  or the entire interface of your instance. e.g color. 

https://docs.saviyntcloud.com/bundle/EIC-Admin-v23x/page/Content/Chapter09-SAV-Roles/Out-of-Box-SAV-...

GauravJain
Regular Contributor
Regular Contributor
In response to Rho

‎10/05/2023 04:53 AM

Thanks @Rho. Do you have any idea about vault connector configuration?

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DixshantValecha
Saviynt Employee
Saviynt Employee

‎10/05/2023 04:56 AM

Hi @GauravJain,

For the above requirement, I would appreciate if you could create a new forum.

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GauravJain
Regular Contributor
Regular Contributor
In response to DixshantValecha

‎10/05/2023 05:35 AM

sure

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