JIRA Account Password reset from Saviynt

[Shahban_A_K]

Hi, 

End user is trying to change the password for JIRA account from Saviynt IGA, user is able to submit the request, task is getting generated and getting completed. end user is receiving the email with the new password but are unable to access the JIRA application from the new password. 

Kindly assist. 

Thank you

[NM]

Hi @Shahban_A_K can you share change password json?? And are you mapping the password?

[Shahban_A_K]

Hi @NM 
Thanks for your quick response.

I used below json
{
"call": [
{
"name": "ChangePassword",
"connection": "acctAuth",
"url": "https://XXXXXXX.atlassian.net/rest/api/3/user/password",
"httpMethod": "POST",
"httpHeaders": {
"Authorization": "${access_token}",
"Content-Type": "application/json"
},
"httpParams": "{\"accountId\": \"${account.accountID}\", \"newPassword\": \"${newPassword}\", \"confirmPassword\": \"${confirmPassword}\"}",
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200
]
},
"unsuccessResponses": {
"statusCode": [
400, 401, 403, 404
]
}
}
]
}

Error message: "ChangePassword":{"headers":null,"statusCode":404,"description":null,"status":"Failed"}}

[Amit_Malik]

Hi @Shahban_A_K ,

 Is Jira not SSO integrated? if not, and Jira is configured to support local auth then 

1)Test API call in postman

2) use ${password} variable in JSONs

"httpParams": "{\"accountId\": \"${account.accountID}\", \"newPassword\": \"${password}\", \"confirmPassword\": \"${password}\"}",

[rushikeshvartak]

Use below json
{
"call": [
{
"name": "ChangePassword",
"connection": "acctAuth",
"url": "https://XXXXXXX.atlassian.net/rest/api/3/user/password",
"httpMethod": "POST",
"httpHeaders": {
"Authorization": "${access_token}",
"Content-Type": "application/json"
},
"httpParams": "{\"accountId\": \"${account.accountID}\", \"newPassword\": \"${password}\", \"confirmPassword\": \"${password}\"}",
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200
]
},
"unsuccessResponses": {
"statusCode": [
400, 401, 403, 404
]
}
}
]
}

[stalluri]

@Shahban_A_K 

Only the below binding variables are supported if you want to set a password for Saviynt,

${task.password}
${password}
${randompassword}
${account_password} 

[Shahban_A_K]

Hi @stalluri ,

I'm not generating random password; I'm using the change account password option and updating my own password.
so, do you mean to say it's not supported?

Thank you for your support. 

[rushikeshvartak]

Share postman screenshot

[Shahban_A_K]

Hi @rushikeshvartak 

I used the json you provided with my API but still same error. 

Error: {"ChangePassword":{"headers":null,"statusCode":404,"description":null,"status":"Failed"}}

Hi @Amit_Malik 
I'm working on PoC, so it's not yet SSO integrated. Also, I used the provided httpParams but still same error. 

Thanks for your support. 

[Amit_Malik]

Try the API call in postman first with hard-coded password.

If it works in postman then try the params I shared earlier which uses ${password} variable

[stalluri]

@Shahban_A_K 

Can you try ${account_password}