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07/04/2024 09:08 AM
Hi Team,
We have launched an entitlement owner campaign. For that campaign In Access/Membership approval page no account/entitlement and other details are showing. It's blank. I have attached the issue snap and configuration snaps.
Please anyone help me on this why it's happening and how to resolve this issue. Thank you
07/04/2024 09:19 AM
Any Query in advanced config
07/04/2024 09:29 AM
No advance config
07/04/2024 04:34 PM
Does it happening with all campaigns of specific
07/04/2024 10:22 PM
This is happening for disconnected applications only. We have launched a campaign in test environment with same campaign configuration, there we can see all data in access/Membership approval page
07/04/2024 11:03 PM
Does campaign template is same ? Share template export
07/07/2024 11:37 PM - edited 07/08/2024 12:35 AM
Hi rushikeshvartak - I'm sending this on behalf of anirban23. This is an export of the campaign itself. It is interesting to note that the full list of accounts/access shows in the xlsx when i exported the campaign for this data. It just doesn't show for Access/Approval Membership screen.
Campaign Name | Campaign Type |
TMS 2024 - Q2 | Entitlement Owner |
Reminder | Email Template |
First | SOX - IAM Access Campaign - 4 day reminder |
Second | SOX - IAM Access Campaign - 8 day reminder |
Third | SOX - IAM Access Campaign - 12 day reminder |
Config | Value |
Application | TMS (SOX Access Review), |
Application Query | |
Edit Email Template | |
Notify Certifier Email Template | |
Create Email Template | IAM Access Campaign Creation |
Complete Email Template | IAM Access Campaign - Completion |
Consult Email Template | IAM Access Campaign - Consultation Request |
Consult Completed Email Template | IAM Access Campaign - Consultation Complete |
Discontinue Email Template | IAM Access Campaign Discontinued |
Reassign Entitlement Email Template | IAM Access Campaign re-assigned |
Expiry Email Template | IAM Access Campaign expired |
Show SOD | |
Enable Comment On Entitlement Action | Decommission, Does Not Belong to Me, Consult |
Enable Comment On Account Bulk Action | Consult |
Enable Comment On Child Entitlement Action | |
Enable Comment On Child Entitlement Bulk Action | |
Approval Type for Account / Entitlement | Account |
Enable Comment on Account Action | Consult |
Decommission Action | |
Default Certifier | |
Revoke Task Email Configuration | IAM Access Campaign - Access Changes |
Entitlement Ownership Verification | OFF |
Access Approval | OFF |
Show User Attributes | Company Name, Identity Lifecycle Status, User Custom Property 5, User Display Name, User Email, User Employee Type, User Job Decsription, Username |
Show Account Attributes In Left Filter | |
Show Entitlement Attribute | DisplayName |
Show Entitlement Attribute In Left Filter | |
Show Child Entitlement Attribute | |
Show Child Entitlement Attribute In Left Filter | |
Show Smart Filter Cards | |
Disable Decommission | ON |
Show does not belong to me button | ON |
Disable Bulk Checkbox | 0 |
Create Revoke Task for Unresponded Items on Expiring | OFF |
Create Revoke Task for Revoked Child Entitlements on Locking | OFF |
Create Revoke Task for Revoked Child Entitlements on Expiry | OFF |
Create Revoke Task for Unresponded Child Entitlements on Expiry | OFF |
Show Consult | Ownership Verification |
Show Update Button | OFF |
Show Consult Popup on Does Not Belong To Me Action | ON |
Update Entitlement Owner on Does Not Belong To Me Action | OFF |
Show/Hide Conditional certify | OFF |
Conditional Certify Limit Days | |
Comments on Locking/Reassign Campaign | Lock |
Create Revoke Tasks for Revoked/Conditional Certified Items on Locking | YES |
Create Revoke Tasks for Revoked/Conditional Certified Items on Expiry | NO |
Show Consult for Own Access | ON |
Allow Self Certification | OFF |
Create Revoke tasks for Certified items on Expiry(Accounts) | OFF |
Enable E-Signature using User Attributes | OFF |
User Attribute to verify E-Signature | |
Enable E-Signature using login credential | OFF |
Total Number of retries | |
Enable Certifier Reassignment | Ownership Verification |
Default Certifier for Reassignments | 12345 (ID removed) |
Certification Reassignment | OFF |
Advanced Campaign Configurations | |
Users Query | |
Accounts Query | |
Entitlements Query | |
Account Entitlements1 Query | |
Consult User Query | |
Select Certifier | |
Select All Certifier |
07/08/2024 12:29 AM
and this is the detail from the campaign template as requested
{"DECOMMISIONACTIONENTOWNER":"","ATTESTATION.ENTOWNER.SECONDSTEP.ACCOUNT.SHOWCOMENTSPOPUP":"CONSULT","assignedAccessQry":"","itemsName":"","thirdremindertomanager":"YES","CREATEREVOKETASKFORREVOKEDITEMONLOCKING":"1","defaultReassigneeName":"JOE BLOGGS (48411)","UPDATEENTOWNERTABLE":"0","CAMPAIGN_LOCK_COMMENTS":"1","ENABLE_ESIGNATURE":"0","startdate":"10-23-2023 08:49:33","HIDEREASSIGNFORCERTENTOWNER":"1","userQryAsEntered":"","entQry":"","fourthremindertomanager":"","assignedAccess":"-1","expirytemplate":"IAM Access Campaign
07/08/2024 03:20 AM
Hi Rushi,
spectre37 is shared the template export. can you please help on this
07/08/2024 08:21 PM
- Share template export as xls format
07/08/2024 08:36 PM
07/17/2024 10:45 PM
Hi - rushikeshvartak please note i posted the template in xls format as requested in the previous message
07/18/2024 09:53 AM
Using above template in my environment i am able to launch certification and see data (24.5)
07/18/2024 09:59 AM
Tested in my environment also I do not see any issue