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How to trigger SNOW ticket creation via Saviynt ?

JB
Regular Contributor
Regular Contributor

‎09/12/2022 09:26 AM

Hi Team,

We need to define a process for error handling on Request Failures(task failures) which is initiated via Saviynt Service NOW IGA App.

Is there a way we can trigger ticket creation via Saviynt upon task failure in Saviynt ?

How Service IGA App identifies Saviynt task failure(which table holds the information of tasks) ? (based on that ServiceNOW can create ticket directly.)

Regards,

Jithin B

0 Kudos
1 REPLY 1

rushikeshvartak
All-Star
All-Star

‎09/12/2022 09:49 AM

arstasks table hold tasks related information.

PROVISIONINGCOMMENTS

provisioningComments

longtext

Stores the comments added while provisioning the task. Use this field to determine what has gone wrong if a task fails.

 

Refer Schema information : https://saviynt.freshdesk.com/support/solutions/articles/43000521404-saviynt-enterprise-identity-clo... 


Regards,
Rushikesh Vartak
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