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07/22/2022 03:37 AM
07/22/2022 06:01 AM - edited 07/22/2022 06:02 AM
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07/25/2022 03:21 AM
In my case, I was able to access the application but I was not able to download analytics reports as Excel or CSV as a folder was created in the backend server with root permissions instead of tomcat
07/25/2022 07:51 AM
Hi Raman,
Thank you for reaching out to us,
We haven't seen this behaviour from any of the other environments, did you try restarting your environment?
08/05/2022 03:21 AM
Yes the servers were rebooted multiple times since the folders were created in the backend with root permissions
08/07/2022 10:04 PM
Can you please post the logs you see when you try to download the analytics reports?
08/09/2022 08:40 AM
Logs:
2022-07-18 14:10:17,332 [https-jsse-nio-443-exec-5] ERROR services.SaviyntCommonUtilityService - Exception
java.nio.file.AccessDeniedException: /datadrive/sharedappdrivenfs/saviynt/reports/FirstName LastName/analytics/2022-07-18_141017
at java.nio.file.Files.createDirectory(Files.java:674)
at java.nio.file.Files.createAndCheckIsDirectory(Files.java:781)
at java.nio.file.Files.createDirectories(Files.java:767)
at com.saviynt.export.ExcelExportService.saveworkbook(ExcelExportService.groovy:501)
at com.saviynt.export.ExcelExportService.exportESData(ExcelExportService.groovy:867)
at com.saviynt.ecm.services.SaviyntCommonUtilityService.exportReportES(SaviyntCommonUtilityService.groovy:5227)
at com.saviynt.ecm.analytics.AnalyticsESService.getAnalyticsData(AnalyticsESService.groovy:4055)
at com.saviynt.ecm.analytics.AnalyticsHistoryESController$_closure5.doCall(AnalyticsHistoryESController.groovy:359)
at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53)
at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:145)
at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62)
at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59)
at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69)
at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
08/09/2022 08:53 AM
can you check owner & permission for below path
/datadrive/sharedappdrivenfs/saviynt/reports/