Has anyone had issues with Savyint being started as root instead of tomcat user before?

[rushikeshvartak]

Login Page will not be loaded

[raman]

In my case, I was able to access the application but I was not able to download analytics reports as Excel or CSV as a folder was created in the backend server with root permissions instead of tomcat

[Belwyn]

Hi Raman, 

Thank you for reaching out to us, 

We haven't seen this behaviour from any of the other environments, did you try restarting your environment? 

Regards, 

Belwyn.

[raman]

Yes the servers were rebooted multiple times since the folders were created in the backend with root permissions

[Belwyn]

Can you please post the logs you see when you try to download the analytics reports? 

Regards, 

Belwyn.

[raman]

Logs:

2022-07-18 14:10:17,332 [https-jsse-nio-443-exec-5] ERROR services.SaviyntCommonUtilityService  - Exception
java.nio.file.AccessDeniedException: /datadrive/sharedappdrivenfs/saviynt/reports/FirstName LastName/analytics/2022-07-18_141017
        at java.nio.file.Files.createDirectory(Files.java:674)
        at java.nio.file.Files.createAndCheckIsDirectory(Files.java:781)
        at java.nio.file.Files.createDirectories(Files.java:767)
        at com.saviynt.export.ExcelExportService.saveworkbook(ExcelExportService.groovy:501)
        at com.saviynt.export.ExcelExportService.exportESData(ExcelExportService.groovy:867)
        at com.saviynt.ecm.services.SaviyntCommonUtilityService.exportReportES(SaviyntCommonUtilityService.groovy:5227)
        at com.saviynt.ecm.analytics.AnalyticsESService.getAnalyticsData(AnalyticsESService.groovy:4055)
        at com.saviynt.ecm.analytics.AnalyticsHistoryESController$_closure5.doCall(AnalyticsHistoryESController.groovy:359)
        at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53)
        at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:145)
        at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62)
        at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59)
        at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69)
        at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

[rushikeshvartak]

can you check owner & permission for below path

 /datadrive/sharedappdrivenfs/saviynt/reports/