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02/16/2024 12:30 AM
We are suddenly seeing this error in the logs and tasks are not getting processed. This is a REST API based connection to create tickets.
02/16/2024 02:15 AM
Seems to be an issue with the app cert. Check it's validity and expiry. Upload the correct cert and restart server.
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02/16/2024 02:18 AM
Thanks @armaanzahir, but there is no app cert available. The connection was working fine and task were getting processed but suddenly we are seeing this error.
02/16/2024 03:10 AM - edited 02/16/2024 03:13 AM
HI @yashpalsingh ,
As this is a REST connector, it seems the connection is over internet and you were not needed to import certs and it was working.
But the certs could expire on target side even though you don't need to upload those.
Do this
Also the links shared by @armaanzahir are helpful, go through those once.
Thanks,
Amit
02/16/2024 03:15 AM
Thanks @AmitM , the API payload is working fine in postman. I have tried uploading the certificate in Saviynt after downloading from web but the error still exists.
02/16/2024 03:20 AM
And you have also restarted Saviynt server.
Few more questions to understand issue better :
Thanks,
Amit
02/16/2024 03:22 AM
Server has been restarted. This connection is just to create tickets in the ticketing tool.
02/16/2024 03:34 AM
Strange , nothing much to say honestly. Hope you have downloaded the entire cert chain and not just one certificate. The intermediate cert and the root cert also uploaded.
if you have done that then Freshdesk might be the way forward.
Thanks,
Amit
02/16/2024 03:36 AM
Do I need to upload root and intermediate cert separately? I have downloaded the cert chain and uploaded it
02/16/2024 03:37 AM
@yashpalsingh , all three or four whatever is in the chain. All separate.
02/16/2024 03:38 AM
Thanks, but which cert to select in the connection.
02/16/2024 04:24 AM
bottom in the chain and your main cert. that will find the roots and others in repo itself
02/16/2024 04:27 AM
Thanks, I have uploaded all the certs separately and restarted the server, but still getting the same error.
03/20/2024 09:23 AM
Hi Amit,
Regarding If it works in postman or if certs are not expired , try uploading cert in Saviynt. We are experiencing where the call works in postman. For 'uploading cert in Saviynt' - would this be the Saviynt Site Cert or the site we are trying to make calls to cert?
Thank you,
Angela
03/20/2024 10:33 PM
Target application certification to saviynt