Getting Certificate error while trying to connect to AD

[Ajith]

Error: 
PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

Action:
Create a AD connection -> Specified the server IP (not DNS name), username and password -> selected the Domain Controller certificate for AD

Certificate Details:
Leaf Cert: cn=servername
Issuing Cert: Issuing CA 1
Root Cert: Root CA 1 (root CA is from our own CA, not a trusted third party CA)

question:
I have already uploaded the leaf cert, intermediate cert and the root cert in Saviynt certificate management portal. But still getting certificate error. Do we need to raise a freshdesk ticket and share the intermediate and root certificate to the support team, so that they configure the trust for our root CA ?

Thanks,
Ajith

[dgandhi]

Did you perform restart after importing the certificate?

[Ajith]

We are using Saviynt SaaS. Server restart cannot be performed by us.

[rushikeshvartak]

Certificate works on DNS name , Please add DNS name in connection. If you dont have DNS resolver , add into host file as you are on 5.5 version and restart server 

[Ajith]

Saviynt is hosted on Saviynt cloud (managed solution). We can't make entries into the host file or perform any server restart.

Thanks,
Ajith

[Rishi]

Follow this process with Saviynt support to configure DNS forwarding. Once completed use hostname matching cert domain name in the connection
https://docs.saviyntcloud.com/bundle/Saviynt-Connect-20-Resources/page/Content/Setting-Up-DNS-Resolu...