For JML Process create single RITM Ticket for Multiple Application

[ankitalande]

Hii,

For JML process we need to create a single ticket for multiple endpoint.

For Example: There are three applications like  Application1, application2, application3, when we run birthright rule its create the 3 task for different application, we want all these 3 application only single RITM is genarate in servicenow.

if there is 10 application as well and joiner birthright rule trigger, then only one RITM is generate.

how we can achieve this?

suggest the possible ways

[Dhruv_S]

Hi @ankitalande 

It seems that this is currently not achievable by ServiceNow OOTB connection. Please refer to below posts for more information.

Solved: Multiple tasks under one ServiceNow request - Saviynt Forums - 69684

servicenow - multiple tickets for same endpoint - Saviynt Forums - 56448

Also please refer to the below documentation. 

Additional Reference (saviyntcloud.com)

Regards,

Dhruv Sharma