Entitlement Display Name in ServiceNow App

[BarCar]

Is there a supported way to change the Display Name for an Entitlement in the ServiceNow App? 

From what I can see, the Saviynt generated Catalog Items show the "Display Entitlement/Type" value which is configured as the "display=true" value on the table. This is in the format "Entitlement Type - Entitlement Name" which is clunky for an application with only on Entitlement Type.

So you get a list like:

• OEBS Responsibility - AX General Ledger
• OEBS Responsibility - AX Fixed Assets
• OEBS Responsibility - AX Payables
• OEBS Responsibility - AX Receivables

Which is a bad UX when people already know that they are looking for an OEBS Responsibility and there are no other types.

In ServiceNow I can customise the form Entitlement variable attributes to show additional columns using ref_ac_columns but you can't hide the table display column (ref_ac_display_value=false is a UI property only).

And I can't change the display=tue value on the table to another property since some applications have multiple entitlement types.

So, I guess my question is, can I change how the value in the "Display Entitlement/Type" field is generated? Or can I manually modify it without Saviynt overwriting it on the next sync?

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Additional information - this is even worse for Active Directory where the display value is something like "Groups - CN=groupname,OU=DistributionGroups,OU=Exchange,DC=somedomain,DC=somefortest,DC=com"

This is terrible UX - what end-user knows the Distinguished Name of a group in AD?  

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Further detail... this code in the Saviynt Application Helper script include sees especially problematic.

When is a Display Name not the display name?

[rushikeshvartak]

Entitlement value can’t be change display name you csn try for one entitlement and find results

[BarCar]

What do you mean by "try for one entitlement and find results"?

[rushikeshvartak]

Try changing for any 1 entitlement in saviynt and see if there is any impact

[BarCar]

Yeah - per the ServiceNow code I added to my original post, this "Display Entitlement/Type" value is regenerated on every refresh.

[rushikeshvartak]

Then its nor configurable - You can raise idea ticket for same

[saikanumuri]

Hi Barry,

This will be an enhancement and I would recommend raising an idea in the ideas portal. However, I am also checking internally on the possible workaround options and will get back to you.