Endpoint level email template won't send with any binding variables

[BMurphy]

Hey all,

I'm having trouble with this certain email template thats placed at the endpoint level, it's for the access administrators on task creation of new accounts/add access/revoke access.

The email itself is pretty simple, only a couple variables such as which endpoint it was triggered from, name of the user, email, task id...

As soon as i add any variable, even ones that should work without issues, such as ${endpoint} the email won't send. I couldn't find anything in the logs that gave me any information. Anyone else come across this or has any idea what is causing it?

Thanks,

Bradley

[km]

Hi, 

I am facing exactly the same issue with same version. In case you find something, please let me also know.

Thanks,

K

[sahajranajee · Accepted solution]

Hi @BMurphy ,

Could you please refer the documentation regarding supported variables and try those. Looking at Task creation email template in the documentation, the supported variables are as below :

For Endpoint name use : ${task.endpoint.endpointname}

Documentation : https://saviynt.freshdesk.com/support/solutions/articles/43000622153-managing-email-templates#Managi...

[BMurphy]

My bad i didn't find that part of the documentation, I assumed variables would be the same for task creation and the others, seems to be working without issue now, thank you very much.

@km You can have a look at what sahajranajee sent and see if it fixes the issue as well.

[jpaull]

I also got this to work finally by removing all of the variables except Account and user name. I am trying to now add the needed variables. but Keep running into failure. Is there a current new list of variables that do work when using email template at end point? I have one in particular that I need. It is customproperty1 labeled Person_ID. This statement works in an approval email template but not here. Person_ID - ${accessItems.collect{ it.request_access_attrss.find{it.attributeName.toString().equalsIgnoreCase('person_id')}.collect{it.attributeValue}}}