Email Template Trigger Issue after Saviynt Upgrade

[Pratham]

Hello Team,

I hope this message finds you well.

After upgrading Saviynt from version 24.5 to 24.9, we are experiencing an issue while email templates are not triggering for campaigns.

This functionality is critical for our operations, and we need to resolve this issue as soon as possible.

Could you please provide guidance or any troubleshooting steps we can take to rectify this problem?

any assistance would be greatly appreciated.

Thank you for your attention to this matter. 

[NM]

@Pratham if it happened just after upgrade you can raise a urgent case with saviynt.

[rushikeshvartak]

• Please share logs and email history job status and details

[Pratham]

Hi @rushikeshvartak ,

[rushikeshvartak]

• Does test email is triggering from SMTP configuration ?

[anjali_5]

Hi @rushikeshvartak ,

Yes, test email is getting triggered from SMTP config.

[rushikeshvartak]

Raise support ticket