Email is not coming

[userNM]

Hello,

we try to send an email to the manager, but it is not possible:

Name : Organisation Change to Manager
To : ${manager.email}

why it is not coming?

Logs:

2024-09-11T10:18:13+02:00-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-1-rxfk8-DEBUG-RULERUNJOB ==> Notify As An Email ACTION_STARTED
2024-09-11T10:18:13+02:00-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-1-rxfk8-DEBUG-Sending email for user = 12345 using template Organisation Change to Manager
2024-09-11T10:18:13+02:00-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-1-rxfk8-DEBUG-baseUrlForEmail value in externalConfig : https://release-n-plus-one.saviyntcloud.com/ECM

2024-09-11T10:18:13+02:00-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-1-rxfk8-DEBUG-RULERUNJOB ==> Notify As An Email ACTION_STARTED
2024-09-11T10:18:13+02:00-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-1-rxfk8-DEBUG-Sending email for user = 12345 using template Organisation Change to Manager
2024-09-11T10:18:13+02:00-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-1-rxfk8-DEBUG-baseUrlForEmail value in externalConfig : https://release-n-plus-one.saviyntcloud.com/ECM
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-emailAuthType: Oauth
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-Enter initializeEmailOauth
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-Entered initializeAuthForEmail
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-Only adding user email since send to delegate = false
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-assigneeDelegateEmailQry---select u from Users u, Delegates del where u.id=del.delegateuserkey and del.userkey=123456 and del.startdate <= '2024-09-11 08:18:13' and del.enddate >= '2024-09-11 08:18:13' and u.statuskey = 1
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-Response Status Code to sendEmail: 202
2024-09-11T10:18:13+02:00-ecm-worker-services.EmailerService-quartzScheduler_Worker-1-rxfk8-DEBUG-Email sent

2024-09-11T10:18:13+02:00-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-1-rxfk8-DEBUG-NEW RULEACTIONFAILED = {"actionName":"Notify As An Email","ruleName":"Mover Process","ruleKey":50,"actionFields":{"emailTemplate":" Organisation Change to Manager"},"failureReason":""}

[NM]

@userNM does the manager have valid email ID?

[userNM]

yes, but even if we use another email in CC, we receive the same answer...

[NM]

@userNM try once with user.email

[userNM]

the same error

[NM]

@userNM share complete logs in text format.

[userNM]

I guess it has smth to do with token:

{"error":{"code":"InvalidAuthenticationToken","message":"Access token is empty.","innerError"..

but how we can fix it?

[NM · Accepted solution]

@userNM then seems to be related to SMTP.. all other request related mails going out?

Check in email table if email present or not.