EIC SMTP Configuration for Sending Emails

[ad]

Our email setup does not have the feature to allow external application to relay the emails using our internal SMTP server. Hence, we would like to know whether Saviynt can send emails on behalf of our domain (we will authorize Saviynt system using DKIM).

[Saathvik]

@ad : Yes it is possible. You can work with Saviynt on this request.

[Manu269]

Hello @ad 

For similar kind of issue due to customer SMTP server, we reached out to Saviynt Team to provide the SMTP server with requisite permission to send as well as recieve the emails.

The request was fulfilled by the Saviynt Team.

Please raise request for the same.

Make sure to validate all the possible scenarios (send email/recieve email).

[ad]

thanks @Saathvik , @Manu269 for your responses. How do I engage Saviynt for this - the support portal does not allow to open a ticket for "How Tos". Will someone from Saviynt in this forum connect with me for that?

[rushikeshvartak]

Raise ticket on fresh line support portal referring this forum link , select other as category

https://saviyntsupport.saviynt.com/support/tickets/new

[ad]

Can't open a ticket since unable to locate mandatory "asset", I have been told by the CSM as known issue. Thanks

[Pandit]

While clicking on asset, it will pop up another page and you have to enter "DEV" . It will display the dev link of your project . Just select and you will be good to submit 🙂