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05/15/2024 01:51 PM - last edited on 05/16/2024 05:42 AM by Sunil
Environment set up Saviynt is acting as a ticketing tool to create tickets in SAPGRC as mentioned in https://forums.saviynt.com/t5/saviynt-knowledge-base/using-saviynt-as-a-ticketing-system-for-sap-grc...
Slight difference is Saviynt is not connected to SAPGRC directly, Saviynt is connected to middleware called SAP Integration Suite and SAP integration suite is connected to GRC. So all the communications between Saviynt and SAPGRC happens through SAP integration suite.
Middleware team had provided two urls as below
Issue
I am trying to create a account (you can see the xml being used in the logs) with one SAP role and seeing an error while provisioning. After researching multiple forums I am able to conclude there is no way we can see evaluated SOAP payload in logs. And I am seeing 403 error in logs.
How can troubleshoot this issue without seeing what is being sent to the server.
2024-05-15/20:05:01.451 [{}] [quartzScheduler_Worker-9] ERROR provisoning.SoapProvisioningService - Error while creating account RAJEAVUL:
org.xml.sax.SAXParseException; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
[This message has been edited by moderator to mask url]
05/15/2024 04:18 PM
05/16/2024 05:33 AM
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/GRC/UserAccess
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/GRC/
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/GRC/UserAccessStatus
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/GRC/
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/http/
https://sap-cloud-preprod.it-cpi013-rt.cfapps.us21.hana.ondemand.com/
05/16/2024 07:43 PM
Please remove hostname Keep company-specific private information masked on public forums, such as the name and URL.
05/16/2024 07:47 PM
Looks like this is issue with network connectivity.
Check Authentication Credentials:
Verify Endpoint URL:
Network and Firewall Settings:
SOAP Action Header:
Access Control on Web Service: