Config for Requestable Entitlement in ARS - Query with dynamic attribute not working

[BalajiE]

Hi Team,

We have a requirement to list the entitlements in request form based on the selection of dynamic attribute. To do this, Config for Requestable Entitlement for entitlementType is configured with below value.

ev.customproperty31 ='${AccType}' and ev.status=1     -----> Not working

AccType - it a dynamic attribute of Enum type. it has 2 values(Administrator,IA)

We have updated the entitlements CP31 with mentioned values. 

With above configurations. its not listing/displaying the entitlements in the request form. but we hard cord the value it is working.

ev.customproperty31 = 'Administrator'    ---> This is Working

Please suggest, how we can achieve this.

Regards,

Balaji Epari

[naveenss · Accepted solution]

Hi @BalajiE Have you set the below parameter under the dynamic attribute?

What action to perform when Parent attribute changes? : Refresh

If not, please set this parameter. It should work.

[NM]

Hi @BalajiE , do you see value getting computed in logs?

[pmahalle]

Hi @BalajiE ,

Can you share the screenshot of the dynamic attribute?

[pmahalle]

@BalajiE ,

Check the What action to perform when Parent attribute changes? Configuration for your dynamic attribute. If it's null/blank set it as mapping. It's working for us.

What action to perform when Parent attribute changes? : mapping