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Certification Revoke Task Email - Limit to one email for all the revoked entitlements of an user

midhunj
New Contributor
New Contributor

Hello

I would need some help over the following topic, and understand if the use case is achievable :

  • Context : Creating a Entitlement Owner certification campaign to certify entitlements
  • Use Case : When campaign is over and some roles are revoked, we want to notify the user that entitlement which have been revoked. Note that if the user has multiple entitlements that has been revoked then we want to only have on email sent (to include all the entitlements revoked).
  • Configurations : In Certification campaign, we can insert "Revoke Task Email Template" but how do we send all entitlements revoked in a single email? Which is the variable to include all entitlements in a single email?
1 REPLY 1

rushikeshvartak
All-Star
All-Star
  • Currently product has limitation where it send 1 email per entitlement . [Please raise idea ticket for same]
  • Workaround - create analytics report and send email

Regards,
Rushikesh Vartak
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