Campaign is getting stuck in "Launching" mode

[indrahema95]

Hi,

We are trying to launch entitlement owner campaign. And it is getting stuck in launching mode. With same template it was working fine in 5.5. Is this an issue?

Regards,

Indranil Biswas

[stalluri]

@indrahema95 

Can you specify which version you are observing this behavior?

[indrahema95]

@stalluri 23.12

[stalluri]

@indrahema95 

Update the ES timeout configuration to minimum value of 300,000. If the value is already set as 300,000 then the value can be increased in increments of 300,000 to max value of 2400,000.

To update the settings go to  Admin -> Global Configuration -> Search for 'Time out'. Please update all 3 timeout configurations shown below:

 

[indrahema95]

Hi @stalluri We have already tried that. Still no solution. 

Regards,

Indranil Biswas

[rushikeshvartak]

If you use query based on account_entitlements1 which taking long time then this issue occurs . Optimize your query.

[indrahema95]

Hi @rushikeshvartak I am using the below query. It used to work fine in 5.5.

Regards,

Indranil Biswas

[rushikeshvartak]

> 0 is causing issue , Can you provide your requirement to provide better query

[indrahema95]

Hi @rushikeshvartak We want the entitlements which has at least one or more accounts associated it.

Regards,

Indranil 

[rushikeshvartak]

Use below conditions

Refer https://forums.saviynt.com/t5/identity-governance/how-do-i-exclude-entitlements-with-no-accounts-in-...

[Manu269]

@indrahema95 I had a similar case , and followed following process :

1. Initially we opened an FD and found the issue was with Elastic search. The crawler was stuck and due to which even a simple campaign/analytics was not running. The Ops team helped us to fix the issue.

2. Later, when we tried to setup our actual use case (tiered campaign) we found out the query which we added in Account Entitlements1 Query caused an issue.

Make sure you validate both.

[indrahema95]

Hi @Manu269 , we are using the below advance configuration.

The strange thing is that, sometimes it works and sometime is not working(mostly).

We are also facing issues in analytics also. Is this because of problem in elastic search?

Regards,

Indranil Biswas

[Manu269]

For me it was with elastic search.

Ended up with opening the ticket with Saviynt Ops.

You should see an error in logs regarding the es search.