Business Justification for a new account request

[Mareetta]

If a user enters Business Justification while making a new account request we see it's not shown in the request history nor visible to the approver. But that's on the entitlement request it is visible. Could someone please help here if Business Justification can only used while making an access request? we see Business Justification entered on the request_access table but why is it not visible on the UI

[Dhruv_S]

Hi @Mareetta , 
Thanks for contacting the Saviynt forums.

Business Justification is coupled with individual entitlements for a normal access request wherein a requestor can provide the business purpose for requesting that specific entitlement.

Comments is coupled with the request as a whole. It provides the requestor an option to summarize the request details. 

Ref: Requesting for Account Entitlements, Privileges, and Application Roles (saviyntcloud.com)

You can set the business justification needed or not at the below configuration:

global configuration > Request > Setting > Business justification required (Request Level) 

When you select the option " Both (at request level and SOD violation level)" comments are mandatory for the overall request.

Business justification required (Request Level)

Select the appropriate option to set the mandatory Comments window while submitting a request for an entitlement or role with SOD violations. The following options are available: Comments required at Request Level with SOD: Business Justification to be entered while requesting for a role or entitlement with SOD violation. Comments required at Request Level without SOD: Business Justification to be entered while requesting for a role or entitlement without an SOD violation. Both (At Request Level and SOD Violation Level: Business Justification to be entered at the request level and also at the SOD Violation level. Comments required for each SOD Violation: Business Justification to be entered while requesting for a role or entitlement with SOD violation. Enter separate comments for individual SOD violations. None: Select this option if you do not want to provide Business justification.

Regards,
Dhruv Sharma
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[Mareetta]

Hi Dhruv,

Thank you for the detailed information. What we are trying to understand is when a user enters a justification while submitting a new account it will not be considered? we don't see it on the request history at all. 

[Dhruv_S · Accepted solution]

Hi @Mareetta, comments are considered and visible to approver for the account request. Business justification and comments for entitlement requests.

[Mareetta]

thank you @Dhruv_S