Azure AD Access import-Responsestatuscode-404

[Deepa_Vimal]

Hi Team,

We are experiencing an issue with Azure AD Access full import job. Its giving following error.

ResponseStatusCode-404, Failed url-https://graph.microsoft.com/v1.0/teams/9d79f440-2116-47c6-8e0d-64c7bc75b68c/channels, Error Message - {"error":{"code":"NotFound","message":"No threadId found for TeamId 9d79f440-2116-47c6-8e0d-64c7bc75b68c","innerError":{"code":"Unknown","message":"No threadId found for TeamId 9d79f440-2116-47c6-8e0d-64c7bc75b68c","date":"2024-07-03T11:30:22","request-id":"ce7b4219-296e-43f1-8d69-590b80b4a0ea","client-request-id":"2c41b7e0-3848-4213-8ed4-4b7ae78ae8aa"}}}

Help us resolve this error.

Thank you.

[NM]

Hi @Deepa_Vimal , what all entitlement types are you importing and is it AzureAD ootb connector??

[Deepa_Vimal]

Hi @NM, We are using Azure AD OOTB connector, and currently we are trying to import AADGroups,AADGroupOwners, and team. 

[rushikeshvartak]

Try below custom access json in job

{
"importEntTypes": {
"AADGroup": {},
"Team": {}

},
"excludeEntTypes": {
"ApplicationInstance": {},
"DirectoryRole": {},
"Subscription": {},
"Application": {},
"DirectoryRoleMember": {},
"SKU": {},
"ServicePlans": {},

"Channel": {},
"MemberPermission": {},
"GuestPermission": {}
}
}

Refer https://docs.saviyntcloud.com/bundle/AzureAD-v24x/page/Content/Customizing-Entitlement-Import.htm

[Deepa_Vimal]

Hi @rushikeshvartak, I have added custom access json and ran import custom access json job, but again it is giving same error. The entitlementid mentioned in the error message is present in Azure AD target. 

Error message: ResponseStatusCode-404, Failed url-https://graph.microsoft.com/v1.0/teams/9d79f440-2116-47c6-8e0d-64c7bc75b68c, Error Message - {"error":{"code":"NotFound","message":"No team found with Group Id 9d79f440-2116-47c6-8e0d-64c7bc75b68c","innerError":{"code":"ItemNotFound","message":"No team found with Group Id 9d79f440-2116-47c6-8e0d-64c7bc75b68c","details":[],"date":"2024-07-04T11:52:32","request-id":"3df1cb43-a0e7-48f5-9d2b-8d9e2f2026ec","client-request-id":"f175a9c7-6f68-4156-8610-65469d487b33"}}}

[rushikeshvartak]

Share data analyzer screenshot from entitlement values for above team id

[Deepa_Vimal]

Hi @rushikeshvartak, The following is the data analyser screenshot. Incremental import works fine. But when we run full import, we are getting error. We checked target Azure AD, the mentioned entitlementid is present.

Thank you.

[rushikeshvartak]

Inactive the entitlement id and change entitlement id using enhanced query and try full import