ARS task approver comments not passing for emergency role

[Anu]

Hi Team,

In reference to the below post we tried to pass the ARS comments in the SNOW ticket body. The request comments and approver comments pass through as expected for enterprise role request but for emergency role request only request submission page comments passthrough and approver comments are not getting passed. Could you please suggest.

\\\\nComments:${task.requestKey==null?'':task.requestKey?.comments?.replaceAll('<.*?>','').replaceAll('\\n','').replaceAll('\\r','').replaceAll('[^ -~À-ÿ]+','').replaceAll(new String('XFw='.decodeBase64()),new String('XFxcXA=='.decodeBase64()))} \\\\n

Enterprise Role :

Request page comments and Approver comments both are populated as expected in ticket

Emergency Role:

Request page comments are populated and Approver comments not populated in ticket

Reference Post: https://forums.saviynt.com/t5/identity-governance/passing-the-comments-and-justifications-as-an-attr...

Thanks in advance

[rushikeshvartak]

This is looks like product limitation. Please raise idea ticket

[Anu]

In the dataAnalyzer we see that the emergencyrole approver comments are being stored in below columns. Is there any binding variable to fetch the same in connector? 

We have tried the below which is not working. Please suggest

Comments:${task?.requestKey?.request_accesss?.comments?.get(0)}

[rushikeshvartak]

If it working for one role type it should work for all.

[Anu]

@rushikeshvartak Thanks for the response .The comments highlighted in yellow works in our code..but the approver comments circulated in black doesnt get resolved ..it seems to have a different binding variable. Could you please share any sample reference to resolve the same please.

\\\\nComments:${task.requestKey==null?'':task.requestKey?.comments?.replaceAll('<.*?>','').replaceAll('\\n','').replaceAll('\\r','').replaceAll('[^ -~À-ÿ]+','').replaceAll(new String('XFw='.decodeBase64()),new String('XFxcXA=='.decodeBase64()))} \\\\n

[This message has been edited by moderator to mask company logo]

[rushikeshvartak]

it will be ars_requests.comments

[Anu]

We have tried the above @rushikeshvartak  but it did not work and there is no significant error as well in the logs. We also tried couple of other syntaxes as well but still the issue persists.

${accessItems.collect{it.comments}.join(',').toString().substring(accessItems.collect{it.comments}.join(',').toString().lastIndexOf(allApprovers.collect{it.username}.join(',').toString().trim()+')] ')+(allApprovers.collect{it.username}.join(',').toString().trim()+')] ').length())}

[rushikeshvartak]

It does not seems it’s supposed raise idea ticket