ARS- Request Partially approved

[Mukul]

Hi All,

We have a request which shows partially approved, in Request History screen.

However, in the next screen one of the entitlements is shown as partially rejected and request shows escalated. See screenshots for reference

and the approvers cant approve/reject.

what's the best way to deal with this request?

Thanks

-Mukul

[rushikeshvartak]

• ---

  @Mukul wrote:
  

  Hi All,

  We have a request which shows partially approved, in Request History screen.

  However, in the next screen one of the entitlements is shown as partially rejected and request shows escalated. See screenshots for reference

  

  

  and the approvers cant approve/reject.

  what's the best way to deal with this request?

  Thanks

  -Mukul

  ---

  
  If request is escalated to next. Escalation approver should approve the request if its not expired.
• otherwise submit new request.
• As per modern request module status is showing correct. https://docs.saviyntcloud.com/bundle/Appendix-v55x-v2020x/page/Content/Understanding-the-Status-of-R...
• if you want to avoid confusing status you can use neo request module

[Mukul]

Thanks for replying. Approvers said they can't approve.

[rushikeshvartak]

• Does request is open ?
• Does request is visible in pending approval for users having role admin sav role

[Mukul]

No, I dont see request in pending approvals and I am sav admin

[rushikeshvartak]

Re-submit request 

[NM]

Hi @Mukul , did you make any change in workflow XML for this application?

[Mukul]

Nope! No changes were made