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Approvers or assignee's UI Name is not same as displayname

darshanmandhane
New Contributor III
New Contributor III

Approvers or assignee's UI Name is not same as displayname.

For example. Approver's DisplayName is `Darshan Mandhane` wherein if my firstname is `ABC` & LastName is `XYZ` and username is `123456` then, once a ticket is submitted by requesters, it shows up as pending approval or next approver: `ABC XYZ (123456)` i.e. the format of UI name is `FirstName LastName (username)` which is hard to find for end users as end users would try to follow up with the person using `FirstName LastName (username)` instead the person would be found with surety using `DisplayName` value.

How can we display `DisplyName` or `DisplayName (username)` field instead of `FirstName LastName (username)`

darshanmandhane_0-1715186737382.png

 

5 REPLIES 5

Saathvik
All-Star
All-Star

@darshanmandhane : I don't think it is customizable/configurable. You may have to open IDEA for the same


Regards,
Saathvik
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Raghu
Honored Contributor
Honored Contributor

@darshanmandhane  We can't make this one, it a UI GSP Change, raise IDEA


Thanks,
Raghu
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rushikeshvartak
All-Star
All-Star

This is not configurable and highly questionable if any enhancement on modern UI will be acceptable. 

Please start using NEO UI. where this page has been removed fully.

Refer similar requirement submitted by me in past https://ideas.saviynt.com/ideas/EIC-I-4549 


Regards,
Rushikesh Vartak
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darshanmandhane
New Contributor III
New Contributor III

Okay, I have raised an IDEA - https://ideas.saviynt.com/ideas/EIC-I-5762 for the same.

@darshanmandhane  Please Accept As Solution and clicking on the kudos button , Close the thread to help other.


Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.