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Application Owner Campaign - Entitlement Issue

RKV
New Contributor III
New Contributor III

Hi Team,

I am setting up an Application Owner campaign. I have included the objects (Accounts and Entitlement) for Application (Active Directory) 

When i launched the campaign i can only see the base account but entitlements are included.

  1. I confirm the entitlement type is Group and it is marked as Certifiable.
  2. Entitlement is active and has members.
  3. Not using any advance filter while configuring campaign.

Please suggest.

10 REPLIES 10

NM
Honored Contributor II
Honored Contributor II

@RKV is the account mapped with the entitlement?

RKV
New Contributor III
New Contributor III

Hi NK,

Yes the account is mapped with entitlement.

RKV_0-1727093473169.png

 

NM
Honored Contributor II
Honored Contributor II

@RKV when you click on the account do you see the entitlement coming up?

RKV
New Contributor III
New Contributor III

No... the next screen is to lock

NM
Honored Contributor II
Honored Contributor II

@RKV can you share ss

Manu269
All-Star
All-Star

what attributes are selected for show access attributes?

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
.

RKV
New Contributor III
New Contributor III

Hi Manish,

RKV_1-1727096455534.png

 

RKV
New Contributor III
New Contributor III

Hi Team,

It seems to be a OOTB use case so I assume that I must be making some mistake. It would be great if I can get the suggestions as the earliest possible.

Can you show output from campaign how its visible

Please enlarge image when you sharing Refer https://forums.saviynt.com/t5/forum-feedback/enlarge-image-by-default/m-p/96947


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

RKV
New Contributor III
New Contributor III

Hi,

RKV_0-1727101271120.png