Add user to organization during CSV import

[niklasfa]

Hello together,

I want to add users to an organization during CSV based user import. Whenever I do this, the user is updated but the organization name isn't set. I've added a new column "customer" to my CSV file (attached). I tried both adding the organization name ("Amigopod") and the organization id (4)  to this column. Both cases end up in the same result as describe.

Thanks in advance.

Kind regards,
niklasfa

[naveenss]

Hello @niklasfa  have you added the organization under the SAV role? If not please add it and retry the import.

[niklasfa]

Hello @naveenss,

thank you for your reply. We have a couple of Saviynt roles in our instance.

Could you tell me which SAV role do I have to assign the organization to or does it depend on the context and can't be answered in general? It must be the SAV role which is associated witht my user, right?

Sorry for the basic questions, this is the first time working on organizations for me.

Thanks,

niklasfa

[naveenss]

@niklasfa you need add it to the SAV role that you're using to import the users. 

[naveenss]

@niklasfa below is the place where you need to add the orgs under SAV role

[niklasfa]

I did, thanks. Unfortunately it's still not working (organization name is empty). Please have a look on my configuration setup. Log is attached.

(ROLE_ADMIN is assigned to my user, I've checked it in the "Sav Role" tab in the user settings).

[pmahalle · Accepted solution]

Hi @niklasfa ,

Seems like you have added organization/customer key in CSV. Can you try with organization name instead of key.

[naveenss]

Please pass the organization name in the upload file. 

[niklasfa]

Thank you guys, it's working now.

Kind regards

Niklas