Account Owner Rank Update in EIC

[Mahak_Acharya]

Hi Team,

We have a usecase where we are using Saviynt API calls to create a request for a new Service Account and in request parameters we are passing account owner and owner Rank details. The API call expects the Rank to be between 1-5 and hence upon request completion, owners gets set with Rank between 1-5.

In order to make this account appear in Service Account Campaign we need the owner rank to be primary certifier. We tried using enhanced query to update the owner rank to 26, but have identified that this is not allowed as Rank is a "restricted" keyword.

Could you please suggest alternate approaches to achieve the same apart from File Upload activity.

Thanks,

Mahak

[rushikeshvartak]

• Share tried enhanced query.
• And You can also set Primary certifier from ARS ?
  • How?
    • Select user from select owner 
    • click on View Owner 
    • Change the rank
  • We are using this workaround
• 

[Mahak_Acharya]

Hi Rushikesh,

Below is the query we tried using:

select '1' as accountowners__rank,ao.accountownerkey as accountowners__primaryKey from accountowners ao where ao.accountkey='118929051';

We are not using ARS form to create Service Account hence cannot use the drop down selection to set primary certifier.

We are using the Saviynt's create request API, this API as per documentation allows us to only set rank between 1-5 and hence we have to later change it to '26'/ Primary certifier.

Thanks,

Mahak