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Account Entitlement Association for Inactive Accounts

Gurukrishna96
New Contributor
New Contributor

We have a DB app for which we are importing both active and inactive accounts. However, entitlements are getting associated only with active accounts and NOT with inactive accounts (Inactive accounts also have entitlements on target app side).
When an inactive account is activated, then in the next import the entitlements are getting associated.

Is this expected behavior or am I missing any configuration?

Here's our Status Threshold Config - 

{
"statusAndThresholdConfig": {
"statusColumn": "status",
"activeStatus": ["1","Active"],
"deleteLinks": true,
"accountThresholdValue": 32,
"correlateInactiveAccounts": false
}
}

3 REPLIES 3

SumathiSomala
All-Star
All-Star

@Gurukrishna96 try below

"deleteLinks": false,

Regards,
Sumathi Somala

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NM
Honored Contributor II
Honored Contributor II

@Gurukrishna96 try adding Existing inActiveaccount or delete links to false..

prashantv45
New Contributor II
New Contributor II

try below

{
"statusAndThresholdConfig": {
"statusColumn": "status",
"activeStatus": ["1","Active"],
"deleteLinks": false,
"accountThresholdValue": 32,
"correlateInactiveAccounts": false
}
}