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04/12/2022 01:22 PM
HI All,
When we try to create and submit a Request for any of the application available. We couldn't see any task being generated. No evidence of submitting request i.e. No record in Request History/Pending Task/Pending Approval.
Please find below screenshots for the same.
Confirmation on Request Submission successful:
``````````````````````````````````````````````````````````````````
No Record in Request History:
````````````````````````````````````````
Thank you
Regards
Jayashree
Solved! Go to Solution.
04/12/2022 03:07 PM
04/12/2022 03:07 PM
HI Pallavi,
Thank you for your response.
I cross checked the permissions in the SAV role, all seems to be good. I also checked the logs while trying to view request history, I couldn't find any related error logs during that time. It will be great if could let me know exactly what is the permission you added which fixed the issue in the SAV role.
Please find below screenshot for your reference:
SAV Role Detail:
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
Sav Role - Feature Access - Request History:
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
Request you to please help, it's a show stopper.Thank you
Regards
Jayashree
04/12/2022 03:07 PM
HI,
Can anyone please help/assist in getting this resolved. Regards,Jayashree
04/12/2022 03:07 PM
HI.. Issue got resolved, created a New workflow and mapped to corresponding Security System helped in fixing it. Thank you. Regards, Jayashree
04/12/2022 03:07 PM
Jayashree,
So was this issue because you were using an incorrect workflow ?
Regards,
Avinash Chhetri
04/12/2022 03:07 PM
HI Avinash, workflow was mapped correctly when issue existed. But when tried to replaced the mapping of workflow with newly created (Workflow was same as before except provided with a new name), it worked. To be frank no clue how workflow will have an impact by not displaying the record in Request history when it has been recorded on ARS table. Regards, Jayashree
04/12/2022 03:07 PM
Was any changes made to the SAV Role ? It sure sounds like the user not being able to or have sufficient rights to submit a request.
Regards,
Avinash Chhetri
04/12/2022 03:07 PM
No, It was already mentioned in my previous comments along with the screenshot. Hope that helps. Regards, Jayashree