Did you know? You have the ability to attach and archive attached files in access request

[Community_User]

Originally posted on March 27 2020 at 19:26 UTC

1. Why do we have the ability to attach files in request?

When a requester has to justify why the beneficiary needs the access request OR When the approver needs to justify why he/she is approving beneficiary's access request, we provide them with an ability to attach a file to the request providing the extra information/justification

2. Where can we attach files in Access Request System?

Saviynt has the ability to attach a file in Request Submission page, Request History and Request Approval page

3. What file formats do we support for attachments?

Saviynt supports file formats and its configurable in externalconfig.properties config

fileupload.allowedextension=excel,xls,xlsx,csv,txt,doc,docx,pdf,msg,ppt,pptx,json,jpg,rtf,png,jpeg,zip

4. What file formats will be supported if you do not have the config in externalconfig.properties?

xls,txt,csv,zip,xlsx,msg

5. Can we download the files we attach to a request?

We can download the attached files

6. Can we delete the files we attach to a request?

We can delete the files we attach in a request, but not the files attached by other users

7. Can we limit the size and number of files attached in a request?

Yes we have configurations under Admin>Global Configuration>Home to add file size and number of files limit

Maximum File Attachments in a Request

Maximum File Size in a Request (bytes)

8. What is the default size of the file if no file limit is configured?

Default file size allowed is 10 MB

9. Can we upload duplicate files, blank files?

Saviynt intelligently detects duplicates and blank files and doesn't allow to attach them

10. Can we archive the files attached?

We support archiving of ARS request attachments

11. What's coming up in 6.0?

We will have the ability to attach files to a request from API

[Community_User]

Originally posted on March 27 2020 at 19:40 UTC

Archiving of attachments - Request attachments are saved to a directory path after certain number of days as configured

[Community_User · Accepted solution]

Originally posted on March 27 2020 at 23:35 UTC

Can we use these attachments in ARS related email notifications?

[Community_User]

Originally posted on October 19 2021 at 07:28 UTC

1. What is the retention period of these attachments?
2. Where are these attachments archived/stored?
3. Will the approvers be able to see the attachments during approval (In case of 2 level approval, is it visible to manager and role owner)?

[Community_User]

Originally posted on October 26 2021 at 18:04 UTC

I have a few questions regarding the attachment functionality:

1. Can an attachment be passed in a connectors JSON to the target system? 
2. If yes, do you know if this is possible to send to ServiceNow
3. Where is the attachment being stored once it is attached within the request? 

[Community_User]

Originally posted on December 21 2021 at 10:32 UTC

Hello Team,

1. What is the retention period of these attachments?

2. Where are these attachments archived/stored?

3. Archiving of attachments - Request attachments are saved to a directory path after certain number of days as configured -- Can you please assist where it is configured?