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Usage Analytics - No Record found

Miha
New Contributor III
New Contributor III

Hello,

We have the SAP S4 application integrated in Saviynt, and we want to run Usage Analytics report to understand the transaction usage details of users. 

We already imported the data in Saviynt from SWNCMONIINDEX table.

Also, in the Data Analyzer, we can see in the  entitlement_usage table there is data for the selected account, however, when we try to configure the Usage Analytics, after going through the below tabs,

  • Account Selection
  •  Entitlement Selection
  •  Usage Selection
  • Output Field Selection

it is showing 'No Record', although we know for sure the data exists.

Below screenshot with the output:

Miha_1-1705057313701.png

After running a custom report on entitlement usage table, we can clearly see the data is present:

Miha_2-1705057530803.png

 

We need your help with the below:

  1. Why is the Usage Analytics not showing the data?
  2. Also, we can see the minimum date and maximum date when we start the Usage Analytics as per the screenshot below:

Miha_0-1705057116992.png

Can you confirm whether these dates are coming from SAP end, or the data pulling timeframe is limited from Saviynt?

Thank you,

3 REPLIES 3

sudeshjaiswal
Saviynt Employee
Saviynt Employee

Hello @Miha,

we are checking on it with your query, we will keep you informed with the updates.

You may refer the below document.

For Ref: https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter17-EIC-Analytics/Ma... 

Thanks

Miha
New Contributor III
New Contributor III

Hi,

Thanks for the reply. The documentation you linked is not providing the answers to my questions unfortunately, hence, I raised this forum post. 

Do you have any updates on the topic?

Thank you for your support!

sudeshjaiswal
Saviynt Employee
Saviynt Employee

Hello @Miha,

Certainly, I've just provided it for reference; I'm currently checking it internally.
I'll update you as soon as I have more information on it.

Thanks.