Error while creating account in AD - No signature

[KhaoulaD]

Hello,

We are facing the following error when trying to provision account in AD.

Error while creating account in AD - No signature of method: com.saviynt.ecm.services.SaviyntCommonUtilityService.generatePswd() is applicable for argument types: (null, null, null, null, null) values: [null, null, null, null, null] Possible solutions: generatePswd(int, int, int, int, int) 

Could you please help on the root cause?

Thank you 

[This post has been edited by a Moderator to fix the formatting.]

[sudeshjaiswal]

Hello @KhaoulaD

As per the error It seems to be the password configuration. Can you check the connection and see if it has the parameters for password generation? Also, from the error, it looks like that method is expecting integer parameters to generate passwords and those are coming as null. So probably the connection should have those parameters and might not be present. Can you check and let me know? 

update the standard password policy in the security system of that application for which we are trying to create new account


Thanks,

[kishorekkr]

@sudeshjaiswal , we are getting this error even after we update the password configuration we are getting this error. Any potential cause for the same?

We updated the password configuration when we faced this issue. it worked for Few days, but it is not working now, and we are getting the same error.

[sudeshjaiswal]

Hi @KhaoulaD @kishorekkr 

I kindly request you verify whether the password parameters are specified in the connection parameters. Additionally, please ensure that you are using the Fully Qualified Domain Name (FQDN) instead of the IP address. Lastly, it would be great if you could confirm the validity of the certificate.

Thank you.