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To achieve the desired level of filtering, you can explore some alternative approaches leveraging the self-certification options and the information you provided here. Here are some potential solutions.Here, you may Leverage User Attribute Filtering:...
Based on the description provided, it seems that the behaviour observed is expected. Enabling the "Do Not Disable Delegate" (DND Delegate) option in the user's profile ensures that emails are redirected to the designated delegate, as intended. Howeve...