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When task is completed in Saviynt the status of the Servicenow request is not updated. it remains in pending status even though it should be changed to Closed or Closed completed. In the response that Servicenow gets from Saviynt when the task is com...
We tested to cloned the RequestHelper script and removed the space from "request completed, task completed" before the word task and then it worked. The ticket in ServiceNow was then closed automatically after the task in Saviynt was completed.
