Saviynt Forums

henkka · 10/31/2023

When task is completed in Saviynt the status of the Servicenow request is not updated. it remains in pending status even though it should be changed to Closed or Closed completed. In the response that Servicenow gets from Saviynt when the task is com...

henkka · 11/08/2023

We tested to cloned the RequestHelper script and removed the space from "request completed, task completed" before the word task and then it worked. The ticket in ServiceNow was then closed automatically after the task in Saviynt was completed.

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ServiceNow Saviynt App. The status of Servicenow requests are not updated

Re: ServiceNow Saviynt App. The status of Servicenow requests are not updated