Entitlement not getting removed from Account using DB connector

[AnkitaBamania]

Hello Team,

We have configured DB connector for account and entitlement import. The access is getting added to the accounts as expected. In case when the access of account is not coming as part of query result, the account should be removed from access and this currently not working.

We have tried adding deleteLinks: true but still no action on that account.

{
"statusAndThresholdConfig": {
"deleteLinks": true
}
}

Has anyone else faced similar issue? If yes, how do we resolve it?

Thanks,

Ankita Bamania

[rushikeshvartak]

Below is configuration

<mapper description="Database Accounts and Account to Entitlement Import" accountnotinfileaction="suspend" deleteaccountentitlement="true" dateformat="date"
systems="'rushi'">

[AnkitaBamania]

Hi @rushikeshvartak ,

The mapper description is already updated with the above-mentioned config but still the result is same.

Thanks,

Ankita Bamania

[rushikeshvartak]

Validate logs

[AnkitaBamania]

Hi @rushikeshvartak ,

We cannot see anything regarding removal of access from account in logs.

Thanks

[rushikeshvartak]

Share logs