Use Case / Problem Statement
This SOP will help you to fix the frozen or black screen issue which appears on UI while launching any remote apps which are deployed on remote app windows servers.
Applicable Version
This is applicable to v2021 onwards for all CPAM customers.
Root Cause
Below are the causes of this issue:
1. ChromeDriver version is not in sync with chrome browser version
2. Remoteapp deployment is not done properly
3. ChromeDriver task scheduler script is failing to update the driver version.
Steps to be performed
1. ChromeDriver version is not in sync with chrome browser version
Login to remoteapp server and under C:/apps folder try to launch any exe file such as awslogin or azurelogin and see the behaviour of the launch. If the behaviour is something like chrome browser launch but it closes automatically then cause of the issue chromedriver application version (under C:/apps) is not in sync with chrome browser version. To fix this issue you can perform below steps:
a. Download this powershell script file from <gdrivelocation> and transfer the file to C:/apps folder.
b. If there is already any existing file with same name or any different name then replace the file or delete the old files.
c. On Start -> Search for Task Scheduler -> Open the Task Scheduler
d. Task Scheduler window will open and here you have to schedule a task.
e. If their is any existing chrome driver update schedule task then do not create new one, you can modify the same task by following steps G-I.
f. To create new task -> Under Actions (Right Pane) -> Create Task.
g. Name : ChromeDriver_Update
h. Description : This will check and update the chrome driver application if chrome browser gets updated to new version automatically.
