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sudeshjaiswal
Saviynt Employee
Saviynt Employee

Use Case


The customer reported that there was an issue while creating an email template. when they are trying to update HTML code the code is crashing with special characters "(<% ... %>)". 

Document example HTML code they used.

 

sudeshjaiswal_0-1686911532859.png
The user observed that when they remove the Java Scriptlet (<% ... %>), the HTML tags remain intact after saving the template. This issue seems to occur specifically when the Java Scriptlet is used.
 

Pre-requisites


Analytics, Email Templates

Applicable Version(s)


All
 

Solution

 

Enabling the Advanced HTML CSS option during template creation resolved this issue.
 
sudeshjaiswal_1-1686911708534.png

 

Version history
Last update:
‎09/07/2023 05:29 AM
Updated by:
Contributors