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How to pass dynamicAttribute in CreateTicketJSON

Community_User
Saviynt Employee
Saviynt Employee
Originally posted on September 15 2021 at 13:30 UTC

Hi all,


we are currently working on the Ticket creation via REST Connector and have the following parameter pass via API call

.        

... "httpParams": "{\"CreatedBy\":\"${requestor}\",\"Source\": \"${reqAttrs.Source}\", \"AlternateContactLink_RecID\": \"${reqAttrs.Recid}\",\"Symptom\": \"${reqAttrs.Description}\",         "httpHeaders": {...

The calls using ${reqAttrs.) works fine for all dynamic attributes except the ${reqAttrs.Recid), which is a dynamic attribute fetched using single select sql query from a custom Attribute in Accounts. The value can be seen on the pending task overview but when passing it through the API call the value is always null.


Is there a different way on how to access this dynamic attribute?

This message was previously posted on Saviynt's legacy forum by a community user and has been moved over to this forum for continued exposure.
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