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workflow for email template when raising request for more than one app with many entitlements

Vinitha
New Contributor II
New Contributor II

User is raising request for more than one application with more than one entitlement for each application in the same request. According to the current workflow, we are getting 2 mails for approval and rejection. In approval mail, we are getting the details of all the application whose access is approved and in rejection mail, we are getting the details of all the entitlements and roles whose access is rejected regardless of the application. so, we have to modify the workflow in such a way, we get individual mail for each entitlement which is being approved or rejected for different application under the same request id. Any idea on how can we modify the workflow?

2 REPLIES 2

NM
Honored Contributor III
Honored Contributor III

@Vinitha seperate the workflow on the basis of endpoint name and then have seperate reject and accept block.


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Vinitha
New Contributor II
New Contributor II

Can you tell me how can I do that? We are requesting access for more than one endpoint in a single request.