When manager submits the request the user is not notified about the request submission

[vermark]

Hi Team,

We wanted to notifiy the user when the request is submitter by his manager. Currently the email template to notify the user that your request is submited is attached in manager approval block. With this approach when manager submits the request it gets auto approve and no email is sent to user. Please let us know how to aheive it

[rushikeshvartak]

Not sure which manager block you are talking about. 

But for enabled / disabled or others manager approver is request. You could have used only 1 manager block & you can write email template with if else logic to change to, cc, subject, emailbody as only email template is different. 

[vermark]

Hi Rushikesh,

What will be the syntax to check the requestor is manager in To: field of email template? Below is not working

<% if(requestedby.username eq manager.username) print "${user.email}"%>

[vermark]

This one is working...

<% if(requestor.username == user.owner) print "${user.email}"%>

[rushikeshvartak]

Does original requirement resolved? 

[akhilvatsa]

Hello vermark,

We have a similar issue, as our request is auto approved when manager raises the request, we suspect the email is not being sent to requestee.

Can you tell me how you resolved that?

Thanks,

Akhil

[rushikeshvartak]

In case of auto approve it won't sent notification