SOAP - Failed to import special characters

[Adithya]

Hi Saviynt Team,

Can Saviynt SOAP connector support importing special characters of account attributes?

Below is the special character for last name for a user in target application but after recon the same is not getting populated in Saviynt.

Should we add any config in import JSON to allow special characters? Appreciate your response at the earliest. Thank you!

Attached is the import account JSON for your reference.

Target application:

Saviynt:

[Dhruv_S]

Hi @Adithya 

Please refer to the below KB and try with CDATA option in corresponding JSON.

Processing accounts whose attributes contain special characters in SOAP connections (saviyntcloud.co...

Below example for emailSignature attribute.

<emailSignature><![CDATA[${emailSignature}]]>

Regards,

Dhruv Sharma

[Adithya]

Hi @Dhruv_S 

Thank you for the response. I see in the KB article it is for provisioning/deprovisioning JSONs. But in my case I need it for reconciliation and also tried below configs but import is failing with error and not working as expected. Below is the screenshot.

Existing mapping in import account json:

CUSTOMPROPERTY4:PersonalInformation.LastName

New mapping with CDATA:

<![CDATA[CUSTOMPROPERTY4]]>:PersonalInformation.LastName
CUSTOMPROPERTY4:<![CDATA[PersonalInformation.LastName]]>
<![CDATA[CUSTOMPROPERTY4]]>:<![CDATA[PersonalInformation.LastName]]>

Am I missing something? Please guide me. Thanks.

[Adithya]

Hi @Dhruv_S/Saviynt Team,

Does anyone has same issue during import for SOAP connector?

[Dhruv_S]

Hi @Adithya 

Currently it is not supported in the import.

Regards,

Dhruv Sharma