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ServiceNow/REST connector account import

asp
Regular Contributor II
Regular Contributor II

Hello all,

We are attempting to pull in SNOW accounts, with a REST type connection. We are able to see most of the ServiceNow accounts and their attribtues as mentioned in the 'ImportAccountEntJSON'. However some of the attributes on the SNOW account are nested attributes - for e.g. the department in the response doesn't come across as actual string value for department name, but rather a nested node - 

[link:https://mydevservice-now.com/api/now/table/cmn_department/f380ade77850d000804d14653464646a, value:f380ade77850d000804d14653464646a]

What do I need to specify in my importaccountentjson, such that values like these resolve to the actual name of the department?

Thanks!

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Share response from postman


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

asp
Regular Contributor II
Regular Contributor II

snow.png

Here is a screen shot of the response from Postman. The items in yellow are correctly mapped ( direct mapping to the attribute in eic). But how can we retrieve the value for department and manager fields? 

department.value


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.