Service Desk Connection

[Nagateja_K]

Hi Everyone ,

I have a requirement of creating a ticket in service now when tasks are failing in Saviynt.
So for this requirement can we use Service Desk connection at security system level?
if So , how can we trigger this service desk connection exactly ?
is there any documentation ?

Thanks,
Nagateja Ksheersagar.

[NM]

Hi @Nagateja_K , you have to create a custom jar as you don't have to create a task for specific application but for all the task which got failed.

[rushikeshvartak]

• Currently service desk connection is used for creating ticket when task is open state. 
• if task fail then you can’t create ticket. 
• here is high level workarounds
• You can create report to reopen the failed tasks.
• if you aim is to create ticket only then create report of failed tasks then read it from custom extension and create ticket 
• currently OOTB its not supported hence raise idea ticket for enhancement